Common questions
How is the price worked out?
By property size, then the service you pick (standard, deep clean or mid-stay refresh), then any add-ons, plus a rush charge if you need it the same day. The pricing page shows every number, and checkout shows your exact total before you pay.
Do I need an account to book?
No. You can book and pay as a guest. An account adds a dashboard and your order history.
How do I pay?
By card, through Stripe's secure checkout. We never see or store your card number. Sales tax is calculated at checkout.
What happens to my door code?
You enter it at checkout. It is stored encrypted, and only a masked version is ever shown to anyone.
What is the photo proof?
Coming soon. We are building a scanner that checks a photo for every checklist item. Until it exists we do not claim it.
I manage several properties. Is there a discount?
Volume discounts are arranged per account for 5 or more properties. Contact us.
I need to change or cancel a booking.
Contact us as early as you can using the contact form and tell us which booking it is. Cancel 24 hours or more before your job: full refund. Cancel less than 24 hours before: 50% refund. If something was missed, tell us within 24 hours and we re-clean it free.
